Refund policy





  • Every neon sign is custom made to order therefore, Gloneon only accepts returns and refunds for faulty custom made products.
  • You have 14 days from the date of delivery to return the faulty product.
  • Gloneon will make every effort to resolve the issue, and the product may be repaired, replaced, refunded, or partially refunded.
  • The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis based on the source of the fault and is solely at the discretion of Gloneon.